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User agreement

These terms and conditions of use govern the purchases and use of the site by the user and constitute a contract between the user and Dada & Lucy srl. By making a purchase and browsing this web site, you are consenting to the conditions of use and policies that follow.


The website is managed by Dada & Lucy s.r.l. unless otherwise specified. All its contents, including documents, images and graphics are to be considered property of Dada & Lucy srl, which is why they are protected by copyright laws. It is not allowed to reproduce, publish or distribute the content, save express authorization provided by Dada & Lucy srl in written form - except for personal non-commercial use.

Terms of delivery

The delivery of the products takes place within 3 working days from the date of receipt of the order, except for unforeseen events not depending on the company's will. The unavailability of one or more products in order, is duly reported before the purchase, so as to allow the user to be informed about the timing possibly different from the established for delivery. The shipments are entrusted to the courier DHL and the goods travel with insured shipping at risk of Dada & Lucy srl. If this is damaged during reception, please notify the customer by e-mail within 15 days, keeping the damaged products, invoices and packaging in their entirety and thus allowing the damage verification. Once the damaged product has been received, it will be the responsibility of the company to send an intact product equal to the previous one in a period of 30 days starting from the report. The restitution by the customer is to be carried out at the following address: Via Cappuccini 13, 24121 Bergamo.

The shipping costs will be anticipated by the customer, to which they will be reimbursed by bank transfer within the same 30-day period referred to above. Having at heart the needs of each customer, you can contact the company if there were different needs from the described, by e-mail at or at the phone number +39 035245394. It is also possible, and free of charge, to choose to collect the products ordered from the retailers listed on the site, indicating during the purchase and order in which affiliate store you prefer to have the item delivered. We will send an e-mail to the customer as soon as the product is available, so as to proceed with his collection by presenting his own identity document and the shipment confirmation e-mail.   Dada & Lucy srl accepts payments via: credit cards through the Stripe payment security circuit, and therefore Visa, Mastercard, American Express, Visa Electron, rechargeable credit cards and Maestro debit cards. The card data is sent directly to the delegated bank to make and authorize the payment; under no circumstances will sensitive data regarding payment be transmitted or retained by archives or databases in the name of Dada and Lucy srl. Alternatively, you can proceed with the PayPal method to purchase online without the need to enter card data in your possession. In both cases, the amount will be debited only after the product has been shipped.


The order must be completed by the customer in its entirety, so as to allow the completeness of information necessary for processing the order and the subsequent delivery of the products. It will be the responsibility of Dada & Lucy srl, to send an e-mail order confirmation containing the specifications relating to products purchased, price, method and payment schedule. We recommend saving this e-mail to facilitate future contacts with the company and as a guarantee of proof of purchase. The receipt of the goods, except for any complaints about its non-compliance, means the moment of conclusion of the contract.

Prices and terms of payment

The prices indicated in the various sections of this e-commerce site include VAT, in compliance with applicable legislation. Before proceeding with the purchase, you can view the subtotal of the order in place, so as to proceed safely to the confirmation of purchase. The prices of the individual products shown on the site may vary due to reasons related to processing and the raw material used; it is necessary to consider as truthful those reported from time to time on the site, as it is constantly updated. The new prices cancel and replace all the previous ones accordingly.

Guarantee of conformity

All products for sale are covered by warranty for defects or defects inherent in the product itself, which allows the replacement of the goods by the company in case of proven verification of the defect. The channels to communicate any problems and defects of the products delivered, are the e-mail and the telephone number +39 035245394. They are excluded from this guarantee, damages caused by improper use, accidents, natural alterations and modifications deriving from the regular use of the product. The guarantee will also lose its effectiveness as a result of repairs or modifications made by unauthorized laboratories. Dada & Lucy guarantees that products will be delivered equal to those described and reported on the site. The images are intended to facilitate the recognition of the goods and may not exactly reflect the appearance of the product delivered; the reason for this is due to the quality and execution of individual photographs, as well as to the color settings defined by each computer.

You can request returns for any product received, within 15 days from the delivery date, and proceed to return the goods within 30 days of receipt. The article must be unused, in its oiginal packaging with labels and protective material intact, and in the same condition in which it was at the time of receipt. Once returned, you can receive a return or a full refund. Please note thet the shipping costs for returning the goods are the responsibility of the user, except for return in case of defective goods. Dada & Lucy srl assumes no responsibility for any items lost during delivery of the return.

Return policy

Dada & Lucy srl reserves the right to review and make changes to these terms of use. When the user proceeds to purchase a product, the general terms and conditions applicable from time to time apply to the stipulated contract.